Delivery Information

Altus Auto Care



3.1 Prices advertised are in Pounds Sterling (GBP) and inclusive of all UK taxes and VAT (where applicable). You are responsible for ensuring that all credit and debit card details are correct and that You are using the card in good faith.

3.2 We do ship to Europe, You will be responsible for all costs, taxes and duties incurred.

3.3 You will be notified when Your Order has been despatched. We aim to despatch Goods on the next working day from receiving your Order.
3.4 Goods will either be sent first class or recorded delivery with Royal Mail or by a private courier such as Interlink or DPD.

3.5 Delivery times are issued in good faith and are not legally binding. We will not be responsible for any inconvenience arising through delay or loss caused by delivery.

3.6 Delivery charges are set out in the Delivery Services section of this site. Charges are based on the address that You supply. Once an Order has been despatched We are not responsible for any changes to addresses.

3.7 A signature is required as proof of delivery. Once Goods are delivered to You, they become Your property. We are not liable for any loss or damage to Goods once they have been delivered to You. On receipt of Goods You must check against the inventory provided. You must inform Us of any missing items within 24 hours. After this time no liability will be assumed by Us.

3.8 If after 7 days of confirmation of Your Order You haven’t received Your Goods, You must notify us immediately.

3.9 Goods must be used for the purpose for which they are intended. We will not be responsible for any injury or damage caused by the misuse of Goods.

3.10 If Goods are damaged or faulty You must inform Us within 3 working days.

Damage or faults after this time will be deemed as Your responsibility.

Electrical items will be guaranteed under a manufacturers warranty.

3.11 We reserve the right to change and amend prices at any time. You will pay the amount specified at the time of the checkout process.

3.12 Prices exclude delivery charges.

3.13 If You have selected the Standard Delivery option the weight of the order will dicate the delivery option that we choose.

3.14 Orders with a packaged weight of over 2kg may be sent using Interlink. We are not liable for any delays incurred by Interlink. Some post codes incur a further delivery day due to their distance from the nearest Interlink depot.

3.15 Next Day delivery is available on orders placed before 2pm (1400 GMT) Monday to Friday and to selected post codes.

3.16 Next day Delivery applies to delivery on working days and does not include weekends and bank holidays.